Shipping Policy

1. Order Processing

All orders for Novalyn will be processed within 1–3 business days after successful payment confirmation. Business days exclude weekends, UK public holidays. We reserve the right to reject or cancel orders that contain incorrect customer information, suspicious transactions or out-of-stock items. Once your order is dispatched, you will receive a confirmation email with tracking number and tracking link. Please double-check your shipping address before checkout; address modifications cannot be guaranteed after shipment.

2. Delivery & Shipping Zones

We ship to addresses within the United Kingdom and selected international territories. Delivery times are estimated and not guaranteed:

• UK Standard Shipping: 3–7 working days
• UK Express Shipping: 1–3 working days International shipping may take 7–20 working days, subject to carrier delays, customs clearance and local postal processing.

3. Shipping Fees

Shipping cost will be displayed at checkout before payment. Free shipping promotions may apply for orders meeting minimum cart value requirements. Additional surcharges may apply for remote postcode areas, oversized or heavy items. Customs duties, import taxes and local administrative fees for international shipments are the sole responsibility of the recipient.

4. Parcel Tracking & Damaged / Lost Goods

Once dispatched, customers can track their package via the tracking link provided in shipping confirmation email. If the parcel arrives damaged, incomplete or defective, you must notify us within 48 hours after delivery, providing photos of packaging and product condition. We will assess claims and arrange replacement or refund accordingly. For lost parcels confirmed by carrier investigation, we will offer re-delivery or full refund after the carrier completes the loss investigation, which may take up to 15 working days.

5. Returns & Refunds Related to Shipping

Customers have the right to return goods in line with UK consumer legislation. Return shipping cost is borne by the customer unless the item is faulty, damaged or shipped incorrectly by us. Items must be returned unused, in original packaging. We will process refund after we receive and inspect returned goods.

6. Force Majeure

Novalyn shall not be liable for delivery delays caused by events beyond reasonable control, including natural disasters, pandemic restrictions, carrier strikes, customs hold-ups, adverse weather or other unforeseen events. We will inform customers promptly and extend delivery schedule where possible.